NO REFUNDS, RETURNS OR EXCHANGES.
I am an artist and sole proprietor selling my artwork/merchandise directly from my home. I am not a large corporation or distribution center that handles massive inventories or bulk orders with pallet jacks, forklifts or other heavy complicated machinery. I handle/treat all of my creations with an artist's love and everything I sell is carefully stored away from heat, moisture, etc. I PERSONALLY inspect and pack ALL orders myself, and I guarantee that only my artwork and associated merchandise in pristine, like-new condition will ever be sold by me or MacLeod Dragons™.
I go above and beyond in packaging all artwork and merchandise to ensure no damage occurs during shipping, and EVERYTHING that leaves my hands is 100% covered by insurance through the shipping carrier.(ie. USPS) I do not charge my clients extra for this service, nor do I charge handling fees for the money I spend on protective measures/packing materials. I take the duty of ensuring my creations arrive at their destination in their original, pristine condition.I will not take responsibility for what transpires after I hand over my orders to the shipping carrier.
While NO RETURNS and NO REFUNDS is my default policy I take the complete satisfaction of all my clients to heart. I am willing to work with my clients in lieu of particular or unusual circumstances. If you feel you are such a case, please feel free to email me at firstname.lastname@example.org